Technology Resources
MACC technology support is provided by Computer Services, Instructional Technology, and LARC staff.
A first point of contact is the MACC HelpDesk (ext. 11555 or HelpDesk@macc.edu). Computer Services has primary responsibility for hardware and network, Instructional Technology has primary responsibility for student and faculty use of technology resources for classes, and LARC staff provide personal assistance to students as well as tutoring.
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MACC Computing Systems Access
User access is consistent across all MACC locations. Access to MACC computing systems for employees is granted under the following process.
Completion of employment paperwork through Human Resources
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MACC HelpDesk creates credentials (username and password/s), roles, and access based on position
Username and Password(s)
Employees should immediately change passwords to a strong password of their choice that is not used anywhere else. Passwords should be changed either annually or if there is any possibility of compromise. Employees will have one universal username along with one password for Windows Domain access, Jenzabar J1, myMACC, Wi-Fi, Canvas, document management, and Safe Colleges. The domain password should be 15 to 20 characters in length. The domain password should have a combination of upper- and lower-case letters, numbers, and special characters. A password recovery feature is available on myMACC, and the HelpDesk encourages new users to set up this feature for future self-servicing.
Employee Email
MACC provides a college (.edu) account to each employee. This account is to be used for all college-related business. A directory of college email addresses is posted on the College website at Employee Directory. Adjunct faculty are expected to use, regularly check, and provide their MACC email addresses to their students as a means of communication. Faculty email addresses should also be listed on course syllabi. Faculty are responsible for regularly maintaining and cleaning out their email files.
Student Email
The MACC Student Email account is the primary communication tool MACC uses to get information out to students in a timely manner. Students are responsible for checking their MACC email account regularly. Students may also receive notifications and reminders from MACC through the online learning platform. However, students should remain aware that the online learning platform messaging system and the MACC student email system are two separate systems.
myMACC
The myMACC portal allows students, faculty, and staff secure web access to pertinent information, including College calendars, announcements, class lists/rosters, online registration, grade entry/grades, financial information, and online resources.
Internet
Employees are provided Internet access on their workstation computers. All computer usage must be in compliance with the College’s MACC Cybersecurity Program located in section C.090 of the MACC Policy Handbook. Employees may access the Policy Handbook from the College Catalogs & Handbooks page on the MACC website.
Canvas
MACC utilizes the learning management system (LMS) Canvas for all course formats, including online, hybrid, virtual and face-to-face. All faculty are required to take attendance and keep a gradebook online using Canvas.
Video Conferencing/Instruction via Zoom
Zoom and Microsoft Teams are cloud-based tools that allow virtual synchronous connectivity for classrooms and meetings for faculty and students. Links to provide access to virtual resources are provided within respective course shells. This technology allows internet tools (desktop applications, web pages, whiteboard, audio, video, etc.) to be shared among participants. This tool is useful to enhance office hours and to communicate with students who are unable to attend class or require additional instruction or mentoring. Courses are to be taught using the modality indicated in the course schedule. Individual class and/or tutoring sessions can be recorded and made available to students using Zoom or Blackboard Collaborate. Instructors interested in using video instruction should contact Instructional Technology at InstructionalTechnology@macc.edu or 660-263-4110 ext. 11525.
Classroom Technology
Smart Classrooms: Smart classroom equipment includes a ceiling-mounted video projector, projection screen, DVD player, surround sound system, and instructional computer station including access to the College network and Internet. Some smart classrooms also have a document camera.
Virtual Classroom: Virtual classroom equipment includes the equipment contained in the smart classrooms with the addition of an Aver Camera, ceiling microphones, and mixer. This equipment provides the capability to provide remote learning as well as a blended learning environment.
Classroom Technology Assistance: An instruction sheet providing immediate assistance should be located near the digital equipment in a smart classroom. Online user resource assistance is also located at Help Desk on the MACC website. If problems cannot be solved using printed materials or MACC web site resources, faculty may contact the Help Desk (ext. 11555) and/or Instructional Technology for assistance. Technology equipment that needs repair or maintenance should be reported by submitting an online ticket in the Computer Service Request System on the Employee Homepage in myMACC.