C.060 Complaint Policy
(Approved September 26, 2011) (Revised April 6, 2015) (Revised January 24, 2022) (Revised August 24, 2026)
The MACC Complaint Policy is available to students and other stakeholders who have a complaint regarding the College not covered by existing academic policies, student conduct policy, sexual misconduct policy, etc. When possible, an individual with a complaint should attempt to resolve the concern with the personnel having direct responsibility at the source of the complaint. If the complaint is not resolved through this informal process, the complaint should be put in writing using the MACC Complaint Form available in myMACC. The completed Complaint Form and supporting documentation as appropriate should be sent to the Vice President for Instruction for review and resolution, which may include forwarding the complaint to the appropriate department for action. The office of the Vice President for Instruction will keep a log of all complaints and record the date received, the name of the complainant, a brief description of the complaint, and the date and nature of its disposition, as relevant.
The College also has a formal Due Process Grievance Procedure for students (see G.140) who claim they have been mistreated in some aspect of their educational plan, and for employees (see F.010.06) who claim there has been a violation, misinterpretation, or misapplication of contract terms of any established policy or practice, or of the right to equitable treatment.
Students with complaints regarding online courses should first reference the College’s Complaint Process for Online SARA as listed in the College Catalog. If the College has failed to resolve your issues with an online course, please contact the SARA State Portal Entity (SPE) contact in Missouri or your home state. Locate your SPE using this link.
Missouri’s State Portal Entity contact information is listed below:
Joshua Fischer, SARA State Portal Entity Contact
Department of Higher Education and Workforce Development
PO Box 1469
Jefferson City, MO
65102 573-751-2361
joshua.fischer@dhewd.mo.gov