Complaint Process for Online SARA
Higher education institutions delivering courses by distance education are required to provide the contact information for official entities or agencies within each state designated to handle complaint resolution. States are required by the U.S. Department of Education (34 CFR 668.43(b)) to have a complaint process available to any enrolled or prospective student.
MACC students enrolled in online and distance courses, as well as on-campus courses, should attempt to resolve complaints by following MACC’s Academic Grievance Procedure as outlined in the RedBook. If you wish to file a complaint about the College with its accreditor regarding issues of institutional quality, you may do so by following the instructions on the Higher Learning Commission website.
If the Institution has failed to resolve your issues with an online course, please contact the SARA State Portal Entity (SPE) contact for Missouri or your home state. Locate your SPE using this link.
Missouri’s State Portal Entity contact information is listed below:
Joshua Fischer, SARA State Portal Entity Contact
Department of Higher Education and Workforce Development
PO Box 1469
Jefferson City, MO 65102
573-751-2361
joshua.fischer@dhewd.mo.gov