Complaint Policy
The MACC Complaint Policy is available to students and other stakeholders who have a complaint regarding the College not covered by existing academic policies, student conduct policy, sexual misconduct policy, etc. When possible, an individual with a complaint should attempt to resolve the concern with the personnel having direct responsibility at the source of the complaint. If the complaint is not resolved through this informal process, the complaint should be put in writing using the MACC Complaint Form (available in myMACC). The completed Complaint Form and supporting documentation, as appropriate, should be sent to the Vice President for Instruction for review and resolution, which may include forwarding the complaint to the appropriate department for action. The Office of the Vice President for Instruction will keep a log of all complaints and record the date received, the name of the complainant, a brief description of the complaint, and the date and nature of its disposition, as relevant.
The College also has a formal Due Process Grievance Procedure for students who claim they have been mistreated in some aspect of their educational plan, and for employees who claim there has been a violation, misinterpretation, or misapplication of contract terms of any established policy or practice, or of the right to equitable treatment.
The Missouri Department of Higher Education and Workforce Development (MDHEWD) serves as a clearinghouse for postsecondary student complaints. View the MDHEWD complaint policy here. This MDHE webpage contains information about the complaint process and includes instructions on how to file a formal complaint. Note that the policy provides that a student who wishes to file a complaint with the department must first exhaust all formal and informal avenues provided by the institution to resolve disputes.
The Missouri Attorney General’s Office website may be found at ago.mo.gov.
Students with complaints regarding online courses should first reference the College’s Complaint Process for Online SARA as listed in the College Catalog. If the College has failed to resolve your issues with an online course, please contact the SARA State Portal Entity (SPE) contact for Missouri or your home state. Locate your SPE using this link.
Missouri’s State Portal Entity contact information is listed below:
Joshua Fischer, SARA State Portal Entity Contact
Department of Higher Education and Workforce Development
PO Box 1469
Jefferson City, MO 65102
573-751-2361
joshua.fischer@dhewd.mo.gov